Refund & Cancellation Policy

Last Updated:October 7, 2026

This Refund & Cancellation Policy applies to all digital
products, AI services, credits, subscriptions and other online
services purchased throughYOUR WEBSITE NAME.

1. Digital Products and AI Services

Our website provides digital AI-powered services. Customers may
purchase credits, plans, subscriptions or other digital services
that can be used through their account.

Because digital services can be delivered and consumed immediately,
customers should carefully review the product description, pricing,
available credits and features before completing a purchase.

2. Non-Refundable Used Credits

Once purchased AI credits or digital service units have been used
for generating content or accessing paid features, the used portion
is generally non-refundable.

For example, if a customer purchases a package of AI credits and
uses some or all of those credits, the amount corresponding to the
consumed service will generally not be refundable.

3. Cancellation

Customers may stop using the service at any time. However,
cancellation of an account or subscription does not automatically
create a right to a refund for services or credits that have
already been delivered, activated or consumed.

If a subscription supports cancellation, cancellation will normally
prevent the next renewal where applicable. Already completed
billing periods are not automatically refundable.

4. Duplicate Payment

If you believe that you have been charged more than once for the
same transaction, please contact our support team.

We will review the transaction records and, where a genuine
duplicate payment is confirmed, take appropriate action.

5. Payment Deducted but Service Not Activated

If money has been deducted from your bank account or payment method
but the purchased credits or service were not activated, please
contact us with the payment or transaction details.

We will investigate the transaction and, where appropriate,
coordinate with the payment processor to resolve the issue.

6. Technical Problems

If a technical problem on our platform prevents a customer from
accessing a purchased service or using purchased credits, the
customer should contact support as soon as possible.

We may investigate account activity, payment records, service logs
and other relevant information before deciding the appropriate
resolution.

7. AI Generation Results

AI-generated results can vary depending on the user’s prompt,
selected model, generation settings and other technical factors.

A customer generally cannot request a refund simply because an
AI-generated result did not meet their personal artistic,
creative or subjective expectations, provided that the service
was successfully delivered and the corresponding credits were
consumed.

8. Third-Party AI Services

Some features may depend on third-party AI models, APIs,
infrastructure or service providers.

Temporary unavailability, processing delays or changes in
third-party services may affect service availability. We will
make reasonable efforts to resolve service-related issues where
they are within our control.

9. Fraudulent or Unauthorized Transactions

If you believe that a transaction was made without your
authorization, please contact us immediately and also contact your
bank or payment provider where appropriate.

We may request transaction information necessary to investigate the
reported issue.

10. Refund Request Procedure

If you believe that your transaction qualifies for review under
this policy, please contact our support team.

Please provide:

• Your registered email address
• Order or transaction ID
• Payment date
• Amount paid
• A brief description of the issue
• Relevant payment information or screenshot, if required

11. Refund Processing

If a refund is approved, the refund will generally be processed
through the applicable payment processor or original payment
method, subject to the processor’s procedures and timelines.

The time required for the refunded amount to appear in the
customer’s account may depend on the bank, card issuer or payment
service provider.

12. Policy Changes

We reserve the right to update this Refund & Cancellation
Policy when necessary. Any changes will be published on this page
with an updated revision date.

13. Contact Us